Get ready for a smooth delivery. Prepare your access route, choose your unloading area, and know what to expect when your driver arrives.
Access and unloading needs vary by truck. Use these planning tips, then confirm the requirements for your delivery with KRC before scheduling.
Provide a contact phone number when ordering. A cell phone is requested for delivery texts. If you only have a landline, let the team know so it can be noted on your order.
The day before delivery, Dispatch sends a text confirming your scheduled date and previously provided time window, narrowed down when possible.
If you do not respond, Dispatch follows up by phone. Keep your contact information current and remain available for delivery messages.
Your driver will reach out by text when en route. Remain available by phone and be present if the delivery requires entry onto your property.
Before unloading, the driver confirms placement and collects a signature. Property entry also requires the property damage waiver signed on-site at delivery.
Drivers do not enter properties without the customer present and the signed property damage waiver.
Boulders can be delivered by crane truck or flatbed. Confirm the option that fits your site and placement needs with KRC before scheduling.
Each load of up to 10 tons requires one delivery charge plus a minimum of one hour of crane time. Orders over 10 tons require additional delivery charges and crane-time minimums.
A 10-ton load plus a 3-ton load requires a minimum of two delivery charges and two hours of crane time.
Customers using flatbed service for boulders must purchase Boulder Box packaging or pallets.
Confirm packaging, site access, and unloading arrangements with KRC before placing your order.
Finished your project? KRC offers a paid convenience service for customers who need empty vendor pallets collected.
The pickup fee must be paid to arrange the service. Coverage extends from the U.S. border in the south to Fallbrook in the northeast and San Onofre in the northwest.
Pickups outside this area use standard delivery fees. Contact KRC to confirm coverage and pricing.
Dispatch may reschedule pickup to fit the delivery schedule. Missing an estimated or scheduled pickup date does not qualify for a refund of the service fee.
Ask KRC to confirm which vendor pallets are eligible for return and what credit, if any, applies.
You must be present if the truck needs to enter your property. A property damage waiver must also be signed on-site at delivery. Contact KRC in advance if you cannot be present.
If you are not present, the driver attempts to call and text. If there is no response, the driver does not enter your property, contacts Dispatch, and delivery is curbside only.
Clearance and maneuvering requirements depend on the truck and unloading method. Contact KRC with your gate and driveway measurements, overhead obstacles, and site photos before scheduling.
Boulders can be delivered by crane truck or flatbed. Crane truck deliveries carry a maximum of 10 tons of boulders per load, with one delivery charge and a minimum of one hour of crane time per load. Flatbed deliveries require purchased Boulder Box packaging or pallets.
One hour is the minimum charged for each crane truck load of up to 10 tons of boulders. An order requiring two loads requires at least two delivery charges and two hours of crane time. Discuss the placement work and expected charges with KRC when ordering.
Pallet pickup is arranged around the delivery schedule. Pickup usually occurs within 1–2 weeks, but dates can change and are not guaranteed.
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